The Information Technology Services (ITS) office is comprised of several teams who work together to provide friendly and reliable support for a portfolio of technology services.
We have five full-time employees and over twelve part-time staff led by the Director and Assistant Director of Information Technology.
The Service Desk team is led by George Yu and comprised of 10 or more student staff. This team is responsible for day-to-day technical support for individuals, including SC&I-owned computers, printers, software, classrooms, and other general services.
The Infrastructure & Systems team is led by Michael Souren and at times may include part-time support staff. This team is responsible for the servers and systems that host a vast number of services and applications used by the School of Communication and Information.
The Web & Application Development team is led by John Bowen and at times may include part-time support staff. This team is responsible for the School of Communication’s main website – layout, design and function – and secondary sites and applications.